Sunday, 20 May 2007

On phone with HP Middle East

Me: I got a OfficeJet 7413 that stops working after 1 or 2 days. The XXX led’s starts flashing and the All In One Printer refuses to print and receive faxes – eg. Non operational until reset the power.

Service Engineer (Middle East): One moment Sir

Me: okay (getting hopes up…)

Service Engineer (Middle East): Sir – the printer does automatic maintenance every 12 hours.

Me: Okay and?

Service Engineer (Middle East): Sir – you just have to recycle to power every 12 hours on the 7413 to keep it working.

Me: Are you serious? What when I’m away from the printer? I can't have a fax/printer that can’t receive faxes when I’m not here? I receive faxes 24/7 and you want me to get someone to reset it every 12 hours?

Service Engineer (Middle East HP): yes sir, printer does auto maintenance.

Me: Take me to your leader…

Service Engineer(Middle East HP): okay sir

A typical day trying to get qualified support in the middle east. Thanks god I know better.... But I worry about the poor consumers that do know what the 7413 is supposed to do. Someone here might just hire a guy to reset the fax every 12 hours......

1 comment:

Anonymous said...

Hehe :-)